Shipping policy
Shipping Policy
Last Updated: July 22, 2026
This Shipping Policy explains how orders placed through Planet Orthopedic are processed and delivered.
Order Processing
Orders are processed within 1 to 3 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays.
Orders placed on weekends or public holidays will begin processing on the next available business day.
Processing includes:
- Payment confirmation;
- Order verification;
- Product preparation;
- Packaging;
- Handover to the shipping carrier.
Delivery Time
After dispatch, the estimated delivery time is 2 to 5 business days.
The estimated total delivery time is usually:
1 to 3 business days for processing plus 2 to 5 business days for delivery.
The total estimated period is therefore approximately 3 to 8 business days.
Shipping Confirmation
When tracking is available, customers will receive a shipping confirmation containing tracking information.
Tracking updates may take additional time to appear after the package is transferred to the carrier.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Planet Orthopedic is not responsible for delays or unsuccessful deliveries caused by:
- Incorrect addresses;
- Missing apartment or unit numbers;
- Incorrect postal codes;
- Incomplete recipient information;
- Refused deliveries;
- Failure to collect the package.
Address changes are only possible before the order has been processed or shipped.
Delivery Delays
Delivery may be delayed because of:
- Severe weather;
- Public holidays;
- Carrier disruptions;
- High order volumes;
- Transportation interruptions;
- Address verification;
- Circumstances outside our reasonable control.
Delivery estimates are not guarantees.
Lost Packages
Customers should contact info@planetorthopedic.com when tracking information shows an unusual delay or the package cannot be located.
We may open an investigation with the shipping carrier.
Packages Marked as Delivered
When tracking shows that a package was delivered but it cannot be found, the customer should:
- Check the mailbox and entrance;
- Check reception or safe delivery areas;
- Ask household members or neighbors;
- Confirm the delivery address;
- Contact the local carrier.
After these steps, contact our support team for assistance.
International Orders
When international delivery is available, import duties, taxes, and customs charges may apply.
Unless otherwise stated during checkout, these charges are the customer’s responsibility.
Contact
Planet Orthopedic
3770 Beethoven St
Los Angeles, CA 90066
United States
Email: info@planetorthopedic.com