Privacy Policy

Last Updated: July 22, 2026

Planet Orthopedic respects customer privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how information is collected, used, shared, and protected when customers visit our website, place an order, contact us, or use our services.

Information We Collect

We may collect:

• Full name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Order information;
• Products purchased;
• Payment status;
• Shipping and tracking information;
• Return and refund history;
• Customer support messages;
• Internet Protocol address;
• Browser and device information;
• Website activity and interaction data.

Payments may be processed by third-party payment providers. Planet Orthopedic may receive limited transaction information, but full payment card details may be handled directly by the payment processor.

How We Use Information

Personal information may be used to:

• Process orders;
• Confirm payments;
• Arrange shipping and delivery;
• Provide tracking information;
• Handle returns, refunds, and exchanges;
• Respond to customer questions;
• Prevent fraud;
• Protect website security;
• Improve products and services;
• Measure website and advertising performance;
• Comply with legal obligations.

Cookies

Our website may use cookies, pixels, analytics services, and similar technologies.

These technologies may be used to:

• Keep the website functioning;
• Remember customer preferences;
• Understand website traffic;
• Measure advertising results;
• Improve the shopping experience;
• Detect suspicious activity.

Customers may control cookies through their browser settings. Disabling cookies may affect certain website features.

Sharing of Information

We may share necessary information with service providers that support our business, including:

• Payment processors;
• Shipping carriers;
• Fulfillment providers;
• Website hosting providers;
• E-commerce platforms;
• Customer support providers;
• Analytics providers;
• Advertising providers;
• Fraud prevention services.

We may also disclose information when required by law, legal process, court order, or governmental request.

Planet Orthopedic does not sell personal information in exchange for money.

Marketing Communications

Customers may receive promotional emails when permitted.

Promotional emails may be stopped by using the unsubscribe option included in the message.

Customers may still receive necessary transactional messages related to orders, payments, shipping, or customer support.

Data Retention

We retain information only for as long as reasonably necessary to:

• Process transactions;
• Maintain business records;
• Resolve disputes;
• Prevent fraud;
• Meet legal, tax, and regulatory requirements.

Data Security

We use reasonable administrative, organizational, and technical measures to protect customer information.

However, no internet transmission or electronic storage method is completely secure.

Customer Privacy Rights

Depending on applicable law, customers may have the right to:

• Request access to personal information;
• Correct inaccurate information;
• Request deletion;
• Restrict certain processing;
• Object to certain uses;
• Withdraw consent;
• Opt out of marketing;
• Request a portable copy of their information.

Privacy requests may be sent to info@planetorthopedic.com.

We may need to verify the customer’s identity before completing a request.

Children’s Privacy

Our website is not directed to children under 13.

We do not knowingly collect personal information from children under 13 without appropriate authorization.

Third-Party Links

Our website may contain links to third-party websites.

Planet Orthopedic is not responsible for the privacy, content, or security practices of external websites.

Changes to This Policy

This Privacy Policy may be updated when our operations, services, or legal obligations change.

The current version will always be displayed on this page.

Contact

Planet Orthopedic
3770 Beethoven St
Los Angeles, CA 90066
United States

Email: info@planetorthopedic.com