Return and Refund Policy

Last Updated: July 22, 2026

At Planet Orthopedic, customer satisfaction is important to us. This policy explains the conditions for returns, exchanges, and refunds.

Return Period

Customers may request a return within 30 calendar days after delivery.

To begin a return, contact:

Email: info@planetorthopedic.com

Please include your full name, order number, reason for the return, and photographs when the item is damaged, defective, or incorrect.

Return Conditions

To be eligible for a return, the product must:

• Be unused, unworn, and in its original condition;
• Have no stains, odors, damage, or signs of wear;
• Include its original packaging, tags, accessories, and inserts;
• Include valid proof of purchase.

Footwear should only be tried on indoors, on a clean and dry surface.

Items showing signs of use may not be accepted.

Return Shipping

Customers are responsible for return shipping costs when the return is related to:

• Size or fit;
• Color preference;
• Change of mind;
• Ordering the wrong product.

Planet Orthopedic will cover reasonable return shipping costs when:

• The wrong product was delivered;
• The wrong size was delivered;
• The item arrived damaged;
• The item has a confirmed manufacturing defect.

Do not send a product back before receiving return instructions from our support team.

Damaged, Defective, or Incorrect Products

Inspect your order after delivery.

If your product arrives damaged, defective, or different from what you ordered, contact us at info@planetorthopedic.com.

Please provide photographs of:

• The product;
• The packaging;
• The shipping label;
• The damaged or incorrect area.

After reviewing the request, we may offer a replacement, exchange, store credit, or refund.

Exchanges

Exchanges are subject to product availability.

When the requested size, color, or model is unavailable, the customer may select another eligible product or request a refund.

Non-Returnable Items

The following products may not be returned:

• Gift cards;
• Personalized or custom-made products;
• Final-sale products;
• Worn or used products;
• Products damaged through misuse;
• Products returned without their original packaging.

This restriction does not affect rights that cannot legally be excluded.

Refunds

After receiving and inspecting the returned product, we will notify the customer whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days.

Banks and payment providers may require additional time to display the refund.

Order Cancellations

Orders may only be canceled before they have been processed or shipped.

Once an order has entered the fulfillment process, cancellation may no longer be possible.

Contact

Planet Orthopedic
3770 Beethoven St
Los Angeles, CA 90066
United States

Email: info@planetorthopedic.com