Track Your Order

Order Tracking

Customers can track their order using the tracking number provided after dispatch.

Tracking information is normally sent to the email address used during checkout.

Before Tracking Your Order

Please remember that orders require 1 to 3 business days for processing after payment confirmation.

Tracking information becomes available only after the package has been prepared and transferred to the shipping carrier.

How to Track Your Order

Enter your order number and the email address used during checkout in the tracking form on this page.

You may also use the tracking link sent in your shipping confirmation email.

Order Number:
[Tracking form field]

Email Address:
[Tracking form field]

Track Order:
[Tracking button]

Tracking Has Not Updated

Tracking systems may take additional time to register the first update after dispatch.

Temporary gaps between tracking updates do not necessarily mean that the package has stopped moving.

Please allow the carrier additional time to update its system.

Order Still Processing

If your order status shows that it is still being processed, it has not yet been transferred to the carrier.

Our standard processing time is 1 to 3 business days, excluding weekends and public holidays.

Package Marked as Delivered

When tracking shows that the package was delivered but you cannot locate it:

• Check the mailbox and entrance;
• Check with reception or building staff;
• Look around safe delivery areas;
• Ask household members or neighbors;
• Verify the shipping address;
• Contact the shipping carrier.

After completing these steps, contact us for assistance.

Need Help?

Contact our customer support team:

Email: info@planetorthopedic.com

Include:

• Your full name;
• Order number;
• Email address used during checkout;
• Description of the tracking issue.

Planet Orthopedic
3770 Beethoven St
Los Angeles, CA 90066
United States