Payment Methods
Secure Payments
Planet Orthopedic provides secure payment options through trusted third-party payment providers.
Available payment methods are displayed during checkout and may vary depending on the customer’s location, device, or payment provider.
Accepted Payment Methods
Depending on availability at checkout, we may accept:
- Major credit cards;
- Debit cards;
- Digital wallets;
- Other payment methods displayed during checkout.
Only payment methods shown on the checkout page are currently available.
Payment Confirmation
Orders are processed only after payment has been successfully approved.
Payment confirmation may occur immediately or require additional time depending on:
- The payment method;
- The customer’s bank;
- Security verification;
- The payment provider.
Payment Security
Payment information is transmitted using security measures provided by our e-commerce platform and payment processors.
Full card information is generally handled directly by the payment provider and is not stored by Planet Orthopedic.
Payment Verification
For security reasons, some transactions may require additional verification.
An order may be delayed or canceled when:
- Payment cannot be confirmed;
- Billing information is incorrect;
- Unauthorized activity is suspected;
- The payment provider declines the transaction;
- Additional verification is not completed.
Currency
Prices and charges are displayed in the currency shown during checkout.
Customers should review the final order total before completing payment.
Banks or payment providers may apply currency conversion charges or international transaction fees. These charges are determined by the provider and are not controlled by Planet Orthopedic.
Failed or Declined Payments
When a payment is declined, customers should:
- Confirm that the payment information is correct;
- Verify the billing address;
- Check available funds or credit;
- Contact their bank or payment provider;
- Try another payment method displayed at checkout.
Duplicate Charges
A temporary authorization may appear before the final transaction is completed.
If you believe you were charged more than once, contact your bank first to confirm whether the additional amount is a pending authorization.
You may also contact us at:
Include your order number and relevant transaction information. Do not send full card numbers or security codes by email.
Refunds
Approved refunds are returned to the original payment method.
Refund processing and display times may vary according to the customer’s bank or payment provider.
Contact
Questions about payments may be sent to:
Planet Orthopedic
Email: info@planetorthopedic.com