Frequently Asked Questions
How long does order processing take?
Orders are processed within 1 to 3 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays.
How long does delivery take?
After the order is dispatched, estimated delivery takes 2 to 5 business days.
The total estimated time, including processing and delivery, is usually 3 to 8 business days.
Delivery times are estimates and may be affected by carrier delays, weather, public holidays, address issues, or other circumstances outside our control.
How can I track my order?
When tracking information is available, it will be sent to the email address used during checkout.
Tracking information may take additional time to update after the package is handed to the carrier.
Customers may also use the Track Your Order page on our website.
I did not receive my tracking information. What should I do?
First, check your spam, junk, and promotional email folders.
Tracking information is only sent after the order has been dispatched.
If the processing period has passed and no tracking information has been received, contact:
Please include your full name and order number.
Can I change my shipping address?
Shipping address changes may only be possible before the order has been processed or dispatched.
Contact us as soon as possible at info@planetorthopedic.com.
We cannot guarantee that an address can be changed after an order has entered the fulfillment process.
Can I cancel my order?
Orders may only be canceled before processing or shipment.
Once an order has been prepared or dispatched, cancellation may no longer be possible.
The customer may request a return after delivery according to our Return and Refund Policy.
What happens if I enter the wrong address?
Customers are responsible for providing a complete and accurate shipping address.
Planet Orthopedic is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.
Contact us immediately if you notice an error.
What payment methods do you accept?
Available payment methods are displayed during checkout.
Depending on availability, payment options may include:
- Major credit cards;
- Debit cards;
- Digital payment services;
- Other payment methods shown at checkout.
Payment must be approved before the order is processed.
Is my payment information secure?
Payments are processed through secure third-party payment providers.
Planet Orthopedic may receive payment confirmation and transaction information, but full card details are generally handled by the payment provider.
Can I return a product?
Eligible products may be returned within 30 calendar days after delivery.
Products must be unused, unworn, and returned in their original condition and packaging.
Review our Return and Refund Policy for complete conditions.
Can I exchange a product for another size?
Exchanges depend on product availability.
Contact info@planetorthopedic.com with your order number and the size you need.
When the requested size is unavailable, we may offer another eligible product or a refund according to our policy.
What should I do if I receive a damaged or incorrect product?
Contact us as soon as possible at info@planetorthopedic.com.
Include:
- Your full name;
- Order number;
- A description of the problem;
- Clear photos of the product;
- Photos of the packaging and shipping label.
Our support team will review the request and provide further instructions.
How long does a refund take?
Approved refunds are issued to the original payment method within 10 business days.
Your bank or payment provider may require additional time to display the refund.
Are Planet Orthopedic products medical devices?
Unless specifically stated on the product page, our products are consumer footwear and are not medical devices.
They are not intended to diagnose, treat, cure, or prevent medical conditions.
Customers with foot pain, injuries, diabetes, circulation problems, or other medical concerns should consult a qualified healthcare professional.
How can I contact Planet Orthopedic?
Email: info@planetorthopedic.com
When contacting us about an order, include your order number and the email address used during checkout.